How?

Ordering from Direct Pool Tile is as easy as One, Two, Three...

First: Shop for samples on our web site, you can order up to 7 samples FREE. We'll even cover the shipping!
   
Second: After you recieve your samples, and you have decided which tile you want. Measure your pool and fill out the Pool Size Form. We are available to answer any quetions you have regarding gettting your pool measurements, you can also refer to the Q&As below.
   
Third: Based on your measurements, Direct Pool Tile will put together a quote and email it to you. If you decide you want to place the order, just click the Pay Now button and you can pay with a credit card securely online. Once we recive your payment we will ship your tile and shipment tracking information. It's that simple!


Frequently Asked Questions...

HOW DO I MEASURE HOW MUCH TILE I NEED?

All of our tiles are sold by square feet. If your coping measures 120 linear feet and your tile border is 6", you need 60 square feet. You need to add 2 1/2 square feet for each skimmer. It is recommended to add about 10% for overage and for reserve.


HOW AND WHERE DO YOU SHIP?

All products are shipped via UPS. Fees for packaging and shipping will be displayed in your email estimate.


HOW IS PRODUCT SHIPPED AND PACKAGED?

Product are shipped in 16" x 16" x 16" boxes, packaged well to avoid any breakage. Boxes will weigh no more than 60lbs.


HOW DO I ORDER SAMPLES?

Samples are supplied at NO charge; we recommend asking for no more than 7 samples. Fill out the form on our Sample Page to place your order.


HOW DO I DETERMINE THE RIGHT SIZE TILE?

For a rectangular pool we recommend 6" tiles. For pools with many curves it is recommended to use either 3" or 2" tiles.


DO YOU CARRY MOSAIC TILES?

We carry one series of Mosaic tile: Nautilus.


HOW DO THE TILES HOLD UP IN THAW-FREEZE CLIMATES?

All tiles are suitable for thaw-freeze climates.


HOW DO I FIND A QUALIFIED TILE INSTALLER?

The internet and Yellow Pages can be great resources. You can search for pool installer or pool tile installer.


HOW DO I KNOW WHAT MATERIALS TO USE INSTALLING THE TILE?

It depends on your pool (age, quality of concrete etc); normally a flexible thinset is sufficient.


HOW DO I KNOW THE WEIGHT OF THE TILE ORDERED?

The weight of each product is listed in the item details.


HOW DO I FILE A CLAIM WHEN PRODUCT ARRIVES DAMAGED?

A claim must be filed with UPS before signing.


HOW DO I BECOME A DISTRIBUTOR?

Use the contact form on this page to ask for more information.


HOW DO I KNOW THE LEADTIME OF FILING MY ORDER?

Normally the tile is in stock and leadtime to fill an order is approximately 5-6 business days. In case a tile is on backorder you will be informed accordingly.


HOW DO I FIND A MATCH FOR MY OLD TILE WHEN I DO NOT WANT TO REPLACE ALL OF THE WATERLINE TILE?

You need to send us a sample of your current tile and we will match your tile with the best available tile at this time; this process is at NO charge to you.